THE ABILITY TO CHANGE YOUR PASSWORD REMOTELY AT HUC-JIR  

 

Using the Microsoft “forgot password” does not work. It is a cloud service that does not talk to our servers. But do not despair, we have been working on a service that will allow you to reset your password that does talk to all our services.  

 

This will take about 5-15 minutes to setup. You will have to change your password as the final step. 

 

Step 1: The system must know who you are.  

The sooner you do this the better. Waiting till your password expires and then going through the process will not work. You can only claim your account once. One will get an error if you try to reclaim. Please email support@hucassist.freshdesk.com if you get an error at this stage. 
  

Click on this link in order to establish your identity (claim your identity.) 

Identity Claim: https://portal.huc.edu/identity/self-service/huc/acctclaim.jsf 
 

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Step 2: Select Type – Default. The other choice is for alumni only 

 

Step 3: Enter your Name and personal Code – Captcha robot blocker  

IT dept. will provide you with your personal claim code – 6 numbers  
        Email techsupport@huc.edu to request one with your HUC email    

 

 

 

Step 4: Create Recovery Questions Personal to You 

To change your question – click on the pencil icon highlighted in yellow in this graphic.  

Answering 3 of these questions will claim your account.  

 
1) What are the last four (4) digits of your driver’s license? 

2) What is your mother’s maiden name? 

3) In what city were you born? 

4) What elementary school did you attend the most? 

5) What is your favorite book or movie? 

6) What is your grandfather’s first name? 

7) what is your first or favorite pet’s name? 

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Step 5: Add an alternate email contact address (How we contact you to reset the password) 

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A code is sent to this recovery email address – It can take up to 15 minutes to get this code. 

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Step 6: Change Your Password using CAPITAL Letters, numbers, and a special character 

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  • Cannot be repeated 

  • Minimum Length - 8 Characters 

  • Maximum Length - 32 Characters 

  • Numbers - 2 numbers 

  • Minimum Upper Case - 2   

  • Minimum Lower Case - 2   

  • 1 special character 

 

This final step forces you to change your password. You can then log into https://portal.huc.edu 

 
Now that you have claimed your identity, you can now reset your password whenever you wish.  

 

 

 

HOW TO RESET YOUR PASSWORD ONCE YOUR IDENTITY HAS BEEN CLAIMED. 

To Manage your Password, Login and manage your account using this link 

   Login to https://portal.huc.edu  Click on the Fischer Identity APP       

 

 

ShapeClick on MY ACCOUNTS, RESET PASSWORDS TAB 
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After completing the final step, you can log into https://portal.huc.edu to test your login. 

 

 

 

 

 

 

 

WHAT TO DO IF YOU FORGOT YOUR PASSWORD OR USERNAME 

This only works if you have claimed your account. 

 

Password Reset: https://portal.huc.edu/identity/self-service/huc/smsreset.jsf 

 

 

 

If you have forgotten your user ID it is the part before @huc.edu in your email.  

 

Forgot User ID: https://portal.huc.edu/identity/self-service/huc/forgotuserid.jsf 

 

This only works if you have setup a recovery email when you claimed your account.