If you replaced your phone or no longer have access to the registered authentication method, your MFA registration may need to be reset.
First, try signing in from a private browser window and select Sign in another way if that option is available. If no usable method appears, reply with:
- Your HUC email address
- Whether you still have the old phone
- Your new phone type, iPhone or Android
- A screenshot of the prompt
During Business hours, IT will verify your identity before resetting authentication methods. Never send an approval code or password in the ticket.