Problem: What should I do if my mouse does not work?
Solution:If you encounter mouse problems such as mouse not responding or mouse cursor disappearing, try the following solutions one by one to troubleshoot and fix the issue:
Ensure the power switch on your mouse in turned on.
Ensure that the battery power is enough for working.
If it is connected through a USB dongle, ensure that the USB dongle is connected to a working USB connector of your computer. The USB dongle is usually stored within the battery compartment of the mouse.
If it is a Bluetooth mouse, ensure that the Bluetooth connection with your computer is correct. If there is a Bluetooth connection problem, refer to “Bluetooth connection problems” in this User Guide.