This is the one I would absolutely add.

Canvas Troubleshooting Logic for HUC AI

If the user says:

"I can't log in"

Ask:


  •     Can you access HUC email?
  •     Are you using your HUC account?
  •     What error message appears?


"My course is missing"

Ask:


  •     Course name
  •     Instructor
  •     Student or faculty role
  •     When they registered


"How do I use Canvas?"

Direct to:


  •     Canvas Student Guides
  •     Canvas Instructor Guides
  •     Canvas Help menu


"Canvas is broken"

Direct user to:


  •     Canvas Status page
  •     HUC Canvas support article


Escalate Immediately


  •     Missing faculty access
  •     SIS sync issues
  •     Large enrollment failures
  •     Course creation issues
  •     Authentication failures affecting multiple users