HUC Tech Support Help Desk

To better serve our community across multiple time zones and campuses, we use a third-party Help Desk ticket tracking service. This ensures that:

  • We remain reachable even during catastrophic system failures.
  • No support requests fall through the cracks.
  • Users receive timely and consistent support.

How to Get Help

You can start a support request simply by emailing:

 techsupport@huc.edu


✅ No login is required to start a ticket.


However, for a better experience—including tracking your ticket and accessing IT help articles—we recommend logging into our support portal:

? https://hucassist.freshdesk.com
? http://support.huc.edu


Logging In

You can log in using:

  • A Freshdesk account
  • Your Gmail, Facebook, or Twitter account

This helps us verify your identity—especially useful for password resets—and protects against impersonation attempts.


Submitting a Ticket

When submitting a request, please include:

  • Your campus affiliation
  • Your operating system (Windows, macOS, etc.)
  • Any other relevant details to help us assist you quickly

Once submitted, you’ll receive a confirmation email. Based on the keywords in your request, the system may automatically send helpful articles (e.g., troubleshooting tips for accessing JSP).

? Tip: Check your spam/junk folder and whitelist support@hucassist.freshdesk.com to ensure you receive updates.


Tracking & FAQs

Logged-in users can:

  • Track ticket progress and updates
  • Access our growing FAQ section
  • Benefit from multiple agents collaborating on your issue without repeating questions

We require login to access FAQs to help filter out bad actors and ensure a secure support environment.